Frequently Asked Questions

Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch within 24 working hours.

How do I know that my order is confirmed?

As soon as you place the order, you will receive a confirmation email including order number and the estimated time of delivery.

Can I modify my order after placing it?

An order cannot be modified, once placed. However, you can contact us on our email and we will do our best to assist you.

How can I track my order?

Once your order is shipped, you will receive an email with all the required information (shipping company, AWB number, etc.) to track your order.

Will I have to bear the shipping charges?

We offer free shipping for all orders above a certain value, which is notified from time to time. We also offer Cash-On-Delivery to many locations. You should consider the shipping rates shown at the time of check-out to befinal.

Do you have a Cash On Delivery (COD) amenity?

Yes, we do have Cash On Delivery facility on orders in select cities*  (for orders above a minimum value of Rs. 399)

How much time does it take for the order to be delivered?

Once you place the order, it is shipped within 5 business days and you can expect it to be delivered within 7-14 business days. Note: Remote areas, unexpected weather conditions and natural calamities might affect the actual delivery time.

Can the billing address be different from the shipping address?

Yes, the billing and shipping addresses can be different.

Do you ship outside India?

No. we currently ship in India only. But hopefully will start going global in the near future!

What do I do if I’m having trouble making payments online?

Kindly contact us at, we will assist you in making the online payment

Till what time can I return a product I haven't used. Do you cater to returns? What if I don't like the product and want to return?

Please refer to our Shipping & Returns Policy

How can I get in touch with Brwn?

Please email us at or whatsapp us at +91 74000 69609


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